Privacy Policy

Last updated : 11/2/2025

Introduction

Welcome to miam.ma. We are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our service.

Our processing of personal data is compliant with Moroccan Law 09-08 regarding the protection of individuals with regard to the processing of personal data, as well as the General Data Protection Regulation (GDPR) where applicable.

By using miam.ma, you agree to the practices described in this policy. If you do not agree, please do not use our service.

Data Collected

1. Identification information

  • Full name
  • Email address
  • WhatsApp phone number
  • Profile photo (optional)

2. Restaurant data

  • Restaurant name
  • Address and location
  • Opening hours
  • Digital menu (categories, dishes, prices)
  • Dish images

3. Usage data

  • Page views and WhatsApp clicks (anonymized by IP hashing)
  • Browser and device type
  • IP address (hashed for privacy protection)
  • Event timestamps

4. Payment data

  • Billing information
  • Subscription plan (Free, Pro, Premium)
  • No credit card information is stored on our servers

Data Usage

We use your data to:

  • Provide and improve our services
  • Manage your account and subscription
  • Create and display your digital menus
  • Generate anonymized usage statistics
  • Contact you regarding your account or important updates
  • Prevent fraud and ensure security
  • Comply with our legal obligations

Data Protection

We implement appropriate technical and organizational security measures:

  • SSL/TLS encryption for all data transmissions
  • Role-based access policies (RLS) in our database
  • IP address hashing for analytical data anonymization
  • Robust and secure authentication
  • Secure storage in data centers compliant with international standards
  • Regular backups of your data
  • Regular updates of security systems

Cookies and Tracking Technologies

We use:

  • Essential cookies for authentication and security
  • Analytics cookies to understand the use of our service (opt-out available)
  • Session cookies to maintain your connection

You can control cookies through your browser settings. Note that disabling certain cookies may affect the service's functionality.

Data Sharing

We never sell your personal data. We use trusted third-party service providers to help us operate our service, all of whom are contractually required to protect your data in accordance with Moroccan law on the protection of personal data (Law 09-08) and international data protection standards.

    Your Rights

    In accordance with Moroccan Law 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to:

    • Access your personal data
    • Rectify your inaccurate or incomplete data
    • Delete your data ("right to be forgotten")
    • Limit the processing of your data
    • Object to the processing of your data
    • Portability of your data in a structured format
    • Withdraw your consent at any time
    • File a complaint with the National Commission for the Control of Personal Data Protection (CNDP) in case of violation

    To exercise these rights, contact us at privacy@miam.ma

    These rights are also guaranteed by GDPR if you are a resident of the European Union.

    Data Retention

    We retain your data:

    • During your account lifetime: As long as your account is active
    • After account deletion: 30 days (recovery period), then permanent deletion
    • Analytical data: Retained anonymously for statistical purposes
    • Legal data: Retained in accordance with legal obligations (accounting, taxation)

    Changes to this Policy

    We may modify this privacy policy occasionally. We will notify you of any significant changes by email or through a notification on our site. The "Last updated" date at the top of this page indicates when the last modification was made.

    Contact

    For any questions regarding this privacy policy, contact us:

    Email: privacy@miam.ma

    Support:: support@miam.ma

    Address: Casablanca, Morocco